JPMorgan Chase2025Product Management & Systems Architecture
MortgageOps — Home Lending Portfolio Control Tower
Portfolio-level visibility and execution control for home lending operations.
Portfolio OpsFintechExceptionsRisk Management
Narrative Proof
I can design portfolio-level control systems that surface risk early and enable intervention.
Problem
Home Lending portfolios span dozens of programs and vendors. Status lives across Jira, spreadsheets, and vendor portals. Issues surface after SLAs breach.
Impact
- Earlier identification of SLA breach risk.
- Reduced last-minute escalations through proactive intervention.
- Fewer surprises in executive reviews.
Overview
MortgageOps is a concept control tower for Home Lending portfolio leadership.
It provides single operational truth across origination, underwriting, closing, and funding.
Focuses on intervention, not reporting: surfaces what needs attention and who should act.